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Ep.54-Patient Advocates: who are they and how can they help?

“I help my clients secure reliable information so that they can make an informed decision that reflects their values and needs.”

Hear from patient advocate Ailene Gerhardt about navigating the complexities of the healthcare system and creating a “Go Plan” for emergencies and long-term care.

Show Notes

Navigating the healthcare system can be overwhelming and confusing, and making informed decisions can be a daunting task. Because of this, we have people like Aileen Gerhardt.

Aileen is an independent, board-certified patient advocate who can help make sense of it all. In this episode, Aileen will explain how patient advocacy can help people make informed decisions, how it differs from geriatric care management, and how a patient advocate might assist a client who is preparing for an elective surgery. She will also discuss why it is important to create a “micro board of directors” for support and how to find a patient advocate. 

Additionally, she shares her experience in working with solo agents, offers advice for putting together a “Go Plan” for potential medical emergencies, and provides advice for finding a patient advocate (and why she suggests using the Patient Advocate Certification Board).

Aileen’s Website:

National Association of Healthcare Advocates Directory:

Patient Advocate Certification Board Website:

Alliance of Professional Health Advocated Website:

What’s Next?

What are your views, comments or questions on patient advocates)?  Share them with us at!


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